- Free Kitchen Design Consultation – No Obligation, Reply Within 24 Hours
Welcome to CREO Kitchens UK. These Terms and Conditions outline the rules, responsibilities, and conditions that apply when you access our website, request our services, purchase products, or engage with our kitchen design, supply, and installation services.
By using this website or proceeding with any enquiry, quotation, order, or service agreement with CREO Kitchens UK, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
CREO Kitchens UK provides bespoke kitchen design solutions, kitchen supply, kitchen installation, bedroom furniture, wardrobes, media walls, and related interior design services. These terms are designed to ensure transparency and provide a clear understanding of the relationship between us and our customers.
If you do not agree with any part of these Terms and Conditions, you should not use our website or proceed with our services.
CREO Kitchens UK specialises in designing and supplying high-quality kitchens and fitted interior solutions. Our services include bespoke kitchen planning, modern and traditional kitchen designs, bedroom storage solutions, wardrobes, media walls, and professional installation services.
We aim to provide customers with personalised solutions based on their requirements, preferences, available space, and budget.
All services are subject to availability, product specifications, property conditions, and agreement between CREO Kitchens UK and the customer.
By accessing our website, you agree to use it responsibly and only for lawful purposes.
You must not:
CREO Kitchens UK reserves the right to restrict or remove access to users who misuse the website or breach these Terms and Conditions.
We make reasonable efforts to ensure that the information displayed on our website is accurate, up to date, and helpful. However, information relating to products, designs, colours, materials, availability, pricing, and services may change without prior notice.
Images displayed on our website are intended to provide examples of our work and available styles. Due to differences in screen settings, lighting, photography conditions, and manufacturing processes, actual colours, finishes, and materials may vary slightly.
Customers should confirm all specifications, measurements, colours, finishes, and product details before placing an order.
CREO Kitchens UK may provide design consultations, surveys, measurements, and planning services as part of our customer journey.
While we take care to provide accurate designs and measurements, customers are responsible for providing correct information regarding their property, requirements, and expectations.
Where measurements are taken by CREO Kitchens UK, these are prepared based on the conditions visible at the time of inspection. Changes made to the property after measurements have been completed may affect the final design, installation, or costs.
Customers should inform us of any structural changes, plumbing alterations, electrical requirements, access restrictions, or other relevant details before installation begins.
All quotations provided by CREO Kitchens UK are prepared based on the information available at the time of quotation.
A quotation may include costs relating to:
Unless stated otherwise, quotations are valid for the period specified within the quotation document. Product availability, supplier pricing, and material costs may change, which could affect quoted prices.
A quotation does not represent a legally binding contract until it has been accepted by both parties and any required deposit or payment has been received.
CREO Kitchens UK reserves the right to amend quotations where there are changes to product availability, customer requirements, property conditions, or additional work requested.
An order is considered confirmed once:
Customers are responsible for reviewing all order details before approval, including:
Once an order has been placed, changes may not always be possible, particularly where products have already been manufactured, ordered, or prepared for delivery.
Additional charges may apply for approved changes requested after confirmation.
CREO Kitchens UK works with manufacturers and suppliers to provide quality kitchen and interior products. While we aim to complete projects within agreed timeframes, delivery dates and installation schedules may be affected by circumstances outside our control.
Potential delays may occur due to:
We will communicate with customers where delays occur and work to minimise disruption wherever possible.
Where installation services are provided, our team will complete work professionally and with reasonable care.
Customers must ensure that:
Additional work outside the agreed installation scope may result in additional charges.
Installation completion times may vary depending on project size, complexity, property conditions, and any unexpected issues discovered during the installation process.
Customers are responsible for providing accurate information and cooperating throughout the design, ordering, and installation process.
Customers must:
Failure to provide required information or access may result in delays or additional costs.
Payment terms will be confirmed during the quotation and order process.
Customers agree to make payments according to the agreed payment schedule. Failure to make payments when due may result in delays, suspension of services, or cancellation of the order.
CREO Kitchens UK reserves the right to retain ownership of supplied goods until full payment has been received.
Cancellation rights and amendment procedures may vary depending on the stage of the order and whether products have been manufactured, customised, or supplied.
Customers should contact CREO Kitchens UK as soon as possible if they wish to cancel or amend an order.
Certain bespoke or made-to-measure products may not be eligible for cancellation once production has started.
Any cancellation fees or applicable charges will be communicated clearly before confirmation.
We aim to provide high-quality products and services. If you experience an issue with our products or workmanship, please contact us promptly.
Customers should provide:
We will review complaints fairly and work towards an appropriate resolution.
Normal wear and tear, accidental damage, misuse, or alterations made by third parties may not be covered.
All website content, including text, images, logos, graphics, designs, and branding materials, belongs to CREO Kitchens UK or its approved partners.
You must not copy, reproduce, modify, publish, or use any website content without written permission.
CREO Kitchens UK will provide services with reasonable skill and care. However, we are not responsible for losses caused by circumstances beyond our reasonable control.
We are not liable for:
Nothing within these Terms limits any rights that cannot legally be excluded under UK consumer protection laws.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms, our services, or agreements with customers will be subject to the jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, please contact CREO Kitchens UK.
